| Vision | Mission |
| To Be The Leading ASEAN Company | To provide universal banking services in Indonesia as a high-performing, institutionalized and integrated company located in ASEAN and key markets beyond, and to champion the acceleration of ASEAN integration and the region’s links to the rest of the world |
| Core Values | |
| Customer Obsessed | |
| We are here for our customers, to ensure they’re happy and satisfied. | |
| High Performance | |
| We always strive to go above and beyond in everything we do. | |
| Integrity | |
| We’re always honest, responsible and accountable in everything we do. Be vigilant, be alert, be thorough. | |
| Diversity and Inclusion | |
| We believe everyone has something to contribute, regardless of race, gender or opinions. | |
| Agility | |
| We must respond quickly to change and be problem solvers. | |