CIMB Niaga's Sustainability Policy was approved in 2019 and outlines CIMB Niaga’s approach to sustainability. The Sustainability Policy provides guidance on how sustainability risks should be managed.

Five main principles in implementing sustainability are:

1. The Bank ensures that operational activities and employee behavior are in line with the provisions under the Sustainability Policy.
2. The Bank will not be consciously involved in business activities or business relationships that do not meet the provisions in the Sustainability Policy.
3. The Bank will always try to create a positive-clean impact on partners and the community; will adopt an inclusive approach to its partners; and strive to positively influence their performance and commitment to sustainability.
4. The Bank will actively and transparently engage with stakeholders on sustainability risk management and identify opportunities for sustainable growth.
5. The Bank will take a proactive approach in integrating ESG risk assessments in key activities, such as lending/financing, investments, procurements, and operational impact management.