The CSR Pillar ensures the provision of job opportunities for people with disabilities in Indonesia. At the end of 2020, CIMB Niaga employed nine people with disabilities who served as Contact Center agents in Yogyakarta and are treated equally with other employees. To understand the needs of people with disabilities, Yayasan Dwituna Rawinala and ThisAble Enterprise, in collaboration with CIMB Niaga, held training programs with various themes, such as training as cleaning staff, building businesses through e-commerce platforms, playing music, and other business training. This training was attended by 308 people with disabilities, where 73 participants managed to find jobs, and 18 participants started up their own businesses in 2020.
Equality of services for people with disabilities is also one of CIMB Niaga’s concerns when providing facilities, and includes special toilet facilities and wheelchair access, as well as service assistance. The application of this service is in line with OJK Regulation No. 1/POJK.07/2013 concerning Consumer Protection in the Financial Services Sector, which requires financial service industry companies provide special facilities for people with disabilities.