sustainable action

We strive to provide a green and sustainable world for future generations

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sustainable business

We are committed to financing business using sustainable financial products and services

Corporate Social Responsibility

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governance & risk

We encourage diversity within our organization, promote financial inclusion and invest in our communities

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Advocacy and Stakeholders Engagement

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Sustainable Financing Portfolio

in 2025

Sustainable Financing Distribution

25% Percentage of Sustainable Business Activity Category (KKUB) from total Bank financing

Sustainable Financing Distribution

Sustainable Financing Distribution %
Renewable Energy 0.02%
Energy Efficiency 1.42%
Pollution Prevention and Control 0.09%
Management of Natural Resources and Sustainable Land Use 17.62%
Environmentally Friendly Transportation 3.58%
Sustainable Water and Wastewater Management 0.26%
Products that Can Reduce Resource Use and Produce less Pollution (Eco-efficient Product) 10.47%
Green Building 1.49%
Other Environmentally Friendly Business and/or Other Activities 25.27%
MSME 39.77%

Palm Oil Financing

in 2025

19% Oil palm plantation financing Portfolio that already has ISPO and/or RSPO certification

Our Commitment to Palm Oil Financing

Digital Banking

in 2025

Bank recorded nearly 800 million transactions in digital platform and branchless banking, then there is a potential GHG emissions avoidance of approximately 209 thousand tonnes CO2e.

Digital Platforms

Net Promoter Score (NPS)

in 2025

NPS is a tool to measure customers' loyalty and satisfaction.
CIMB Niaga conducts an annual survey to measure its NPS to improve its services.

57%

in 2024

The 2025 NPS is currently in progress.

Customer Complaint Resolution Rate

in 2025

99% settled

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