Sustainable Financing Portfolio

Sustainable Financing Distribution

26% Percentage of Sustainable Business Activity Category (KKUB) from total Bank financing

Sustainable Financing Distribution

Sustainable Financing Distribution %
Renewable Energy 0.01%
Energy Efficiency 0.64%
Pollution Prevention and Control 0.06%
Management of Natural Resources and Sustainable Land Use 18.19%
Environmentally Friendly Transportation 1.79%
Sustainable Water and Wastewater Management 0.37%
Products that Can Reduce Resource Use and Produce less Pollution (Eco-efficient Product) 9.52%
Green Building 1.74%
Other Environmentally Friendly Business and/or Other Activities 22.02%
MSME 45.65%

Palm Oil Financing

21% Oil palm plantation financing Portfolio that already has ISPO and/or RSPO certification

Our Commitment to Palm Oil Financing

Digital Banking

Bank recorded nearly 654 million transactions in digital platform and branchless banking, then there is a potential GHG emissions avoidance of approximately 165 thousand tonnes CO2e.

Digital Platforms

Net Promoter Score (NPS)

NPS is a tool to measure customers' loyalty and satisfaction.
CIMB Niaga conducts an annual survey to measure its NPS to improve its services.

57%

in 2024

Customer Complaint Resolution Rate

99% settled